We usually accept bookings up to 5 months in advance.

Reservations and inquiries by phone:81+48-485-9934　

You can make a reservation by telephone or online.

Please note that we may be fully booked on the day, so please make sure to check the room availability of the day in advance by telephone or online.

Please contact us by phone as we may be able to prepare a room because of the cancellation on the day and so on.

You can specify the type of room (Japanese-style room, Western-style room (cafe, simple, pop)), but you cannot specify the number of floors or the location.

0-5 years children may sleep in the same bed as their parents at no extra charge.

One pre-school child may sleep with one adult.

Should you prefer to have your 0-5 years children sleep in their own separate beds, 3,000 JPY per night will apply.

Children over 6 years will be charged the same price as adults.

No we don't.

The guest room has a refrigerator, a microwave oven, and an espresso machine (with coffee capsules), so please bring your own breakfast.

Yes, it is possible upon request. We accept pre-payment by the following method.

・Payment by bank transfer

・Payment by visiting

If you would like to pay in advance, please contact us.

Yes, even minors guests can stay.

However, if you are staying alone, or staying in a group with only minors, we ask the "parental guardian" to submit the "Consent Form".

No we don’t , but one of the hotel entrances has wheelchair ramp and the elevator is accessible to wheelchair users.

No we don’t.

WALLABY HOUSE is a smoke-free property. *There is a smoking area outside the building on the first floor(close 24:00-6:00).

If you smoke in a place other than a smoking area, a cleaning fee of 20,000 yen will be charged

Yes, you can connect to the Internet free of charge by wireless LAN.

Changing linens and towels and room cleaning will be done only for those who staying over 5 nights.

We will inform you of the schedule at check-in.

If you stay within 4 nights, please use the washing machine with dryer in your room to wash towels. and even if staying for over 5 nights, the towels will not be changed until the day of cleaning.

All entrances of the hotel are locked from 24:00 to 6:00 at night for security reasons.

When arriving during this time, please call on the intercome next to the door so that the night staff will open.

Please let us know in advance if you will arrive after 22:00 on the day.

And please note that if we do not hear from you, we may consider your reservation cancelled as of midnight of the date reserved.

We shall be pleased to take care of your luggage at Front Desk

We would be glad to hold your bags at Front Desk.

When sending bags to us, please send them to the following address, clearly specifying the name of the guest and the dates they will be staying with us.

c/o Front Desk, WALLABY HOUSE

14-4 Shibashinmachi, Kawaguchi-city, Saitama

〒333-0851

TEL：048-485-9934

Please contact us before shipping. WALLABY HOUSE Phone number: 048-485-9934 or e-mail: info@wallabyhouse.com

Due to the limited storage space, it may not be possible to keep it refrigerated or frozen if you send it without letting us know.

Please note also that we cannot guarantee regarding the contents of the package.

Yes, we accept at the front desk. However, you can only send by using cash on delivery.

Yes, we accept at the front desk.

〔Amenities〕

Espresso capsule, Sugar, Green Tea, Bath amenities( Shampoo, Conditioner, Body wash ), Slippers, Bath towel, Hand towel, Bath mat

This is sold at the front desk.

・Women's cosmetics set( Cleansing・ Facial wash・ All-in-one gel ) 100yen ・Toothbrush 50yen

〔Room facilities〕

System kitchen(with IH 2 mouth stove), Microwave, Refrigerator, Coffee machine, Pan, Pot, Kettle, Cutlery, Bowls, Plates, Glasses, Peeler, Knife, Cutting board, Opener( with wine opener ), Dishwasher( may not be available in some rooms ), Dish soap/sponge, Washing machine with dryer, Washing powder, Shower booth, Toilet, Hair dryer, TV, Air conditioner, Oil heater, Free Wi-Fi connection

Salt, Pepper, Soy souce ,Vegetable oil, Rice cooker, Iron and Ironing board, Humidifier, Fan heater, Blanket, Extension code, Hair straightener, DVD player, Umbrella, Baby bath tub, Baby bath seat, Baby waterproof sheet protector, Tableware for children

There is a clothes drying stand, vacuum cleaner and floor cleaning sheets for long stay guests.

We supply limited numbers, and we do not accept reservations. So please inquire directly at the front desk when you check-in.

No we don’t. Please bring them with you.